To Gain Your Employees' Trust, Take Care When Changes Need to Be Made
By Nancy Koury King, DM
I was at a conference last month and had the chance to hear from several people who had read my book, "Fired: How to Manage Your Career in the Age of Job Uncertainty." One of them told me their organization was having to do a reduction in force. It was going to be a very difficult--the organization's leaders truly cared about their employees. She then shared that and her boss used the book to make sure as they planned the layoffs, they did everything they could to help the employees affected transition successfully.
Another person at the same conference told me that she too is having to look at organizational changes and that the book is helping her think more intentionally about those affected.
I am glad to see that my book is having an impact with leaders who truly care about their employees and their organization's culture. I had hoped it would help leaders with tough decisions as well as people at the other end of them.
One of the greatest threats to employee engagement is unceremonious or undignified dismissals. We've seen them in the news. You may have witnessed them at work. Someone is perp walked out the door. Or at 4:55 pm there is an email saying someone "...is no longer with XYZ Company." Or maybe you've heard managers blame or scape goat the person who was let go. The remaining employees who see their friends treated poorly in a termination wonder, "Am I next?" or "Is this company worth my loyalty?"
It is so difficult to let someone go, whether they "deserve" it or not. Handling these gut wrenching decisions with grace and dignity helps leaders keep the trust with their employees.
As one of my book reviewers, John Franklin wrote,
"This is a must read for everyone, whether you have been fired or not, and in doing so, will expand our understanding of others and will make each of us more compassionate human beings."
I am grateful that these leaders took the lessons learned in the book to heart. Please share your stories with me as well on my web site www.jobuncertainty.com